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[Resolved]  Aircel — Sms could not be sent

Address:Bardhaman, West Bengal

My no is [protected].I have been using this no since last 9years. Recently, I noticed that i couldn't send sms. I called customer service numerous times but it was of no avail. They just say that it will be solved in an hour and when I asked about the problem they simply say that my messaging was locked. I don't know what they are talking of and why they have blocked. On top of that when I call customer service I could not hear their voice as the background music like of a tv sounds loud and irritating. Please do try to solve the problem at the earliest.
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Jul 12, 2016
Complaint marked as Resolved 
Thanks Indian Consumer complaints forum. It could not have been possible without your help. After registering complain with you they have contact me from no +91 7399099898. They have tried but could not solve the problem. So, after two days, again i have raised a complaint through you. Then they have contact me with the same no mentioned above followed by Technical assistant(as per Aircel) no +91 9804199968. Alas, after a whole day they have finally resolved the problem and i could send sms happily. Thanks again.
Aircel customer support has been notified about the posted complaint.
Complaint comments 
6 Comments

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Comments

Dear Customer(madhukar thapa),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Signal Bars:
Current Balance:
All Numbers or specific Number(Sample Number):
Problem Faced Indoor/Outdoor:
Specific Location with Landmark:
Handset brand and model:
Duration of issue:
Able to send SMS on the sample from different number

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Signal bar: full
Current balance : Rs 54.13
All no. Or specific no: all no
Problem faced: both indoor and outdoor
Location: railway qtr no R69A, officer colony, new bongaigaon, Assam, pin no 783381,
Land mark: opposite post office
Handset brand & model: samsung galaxy a7
Duration of issue: 5 days
Able to send sms on the sample from different no: yes
Reply
Dear Customer(madhukar thapa),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Dear Sir,

Thanks for your assistance. Your Team has contacted me. But the the problem has not yet been solved.

Regards,
Madhukar Thapa
m no: +[protected]
email id: [protected]@gmail.com
Reply
Dear Customer(madhukar thapa),


We would like to inform you that we have again highlighted the concern to the respective team and we will get back on the same.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(madhukar thapa),


We hope that our team got in touch with you and your issue has been resolved now.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply

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