[Resolved] Aircel — Switching from postpaid to prepaid

Brindha.A.k

Address:	Erode, Tamil Nadu, 638476
Website:	aircel

Hai
My mom's no is [protected]- postpaid no. Last month v visited the customer care and submitted d poi and poa and v had paid d balance amount to our nearest aircel store in gobichettipalayam. But it didn't changed. Den v contact them, they didn't respond well. Once again they are asking the money and proof. Is this a correct procedure to respect the customer. Worst response from the customer care i ever saw.

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Oct 30, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Aircel Customer Care's response Dear Brindha.A.k,

We are forwarding your issue to the team. Meanwhile please share the below mentioned detail:

Store Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 18, 2016

Aircel Customer Care's response Dear Brindha.A.k,

We would like to inform that prepaid migration will be processed once the documents are submitted and the O/s is cleared.

Thanks and Regards

Aircel Social Media Team