Aircel — They r Charging for my first 2 messages even i have sms pack of 23

Address:

Hyderabad, Andhra Pradesh

My Self Kumar.., , of Having Aircel number [protected].. i am facing very irretating problem with Aircel company that they are un-necessary detecting the money from my balance... Actually i have Sms Pack 23 (for a-a 1paisa & for other 9paisa for msg) But they are detecting 1, 1 rupee for first two Messages... So i called to customer, they said that fault are from their side... & it it wont happens again.. But again happens now also... & when i am trying to call to customer means they are keep on telling that service center is busy try again after some.. when i am calling from Another Aircel number means simply they are just Taking my Request...