[Resolved] Aircel — Unexpected deduction

bmavi

from Bengaluru, Karnataka

Address:	122002
Website:	www.aircel.com

Hello Aircel,

I got a sms yesterday saying the pocket game got activated at a deduction of Rs. 5.0 for one day. Today I got a sms saying the service got renewed for next 15 days with a deduction of Rs.50. I called the customer care. They were very rough in replying. Finally service got stopped but I did not get the refund. I even not activated the service. The customer care person said the service got renewed so there wont be any refund. I even not renewed the service. Please help me with this else guide me for portability.

Thank you.
Abhishek Mishra
+91-[protected]

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Sep 25, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Aug 20, 2016

Updated by bmavi Hello Aircel,

The pocket game got activated on 18th Aug with a deduction of 5 rupees and got renewed again on 19th Aug with a deduction of Rs. 50. Neither I activated nor renewed. I called the help desk too but still I am not getting the refund.Please help me with this.

Thank You,
Abhishek Mishra
+91-[protected]

Aug 22, 2016

Updated by bmavi Hello Aircel,

I am still waiting for a reply and credit of my unexpected deduction of 55 rupees.

Please help me with this.

Thank You,
Abhishek Mishra
+91-[protected]

Aug 23, 2016

Updated by bmavi Hello Aircel,

I am still waiting for a reply and credit of my unexpected deduction of 55 rupees. I called the customer care about it. But I was informed that this can be refunded. Could you please confirm here ?
If yes could you please guide me for number portability to some different network where customer value matters.

Please help me with this.

Thank You,
Abhishek Mishra
+91-[protected]

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear Customer(bmavi),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 23, 2016

Updated by bmavi Hello Aircel,

I have been already told today by a representative that this wont be refunded. They are saying that the refund is not in their hand and marked the ticket number 1-[protected] as resolved. I don't think I can get any help from aircel. Please guide me for portability. The is the ultimate solution to get out of this kind o[censored]nexpected deduction.

Thank You,
Abhishek Mishra
+91-[protected]

Verified Support

Aug 24, 2016

Aircel Customer Care's response Dear Customer(bmavi),

We have re-escalated your issue to the team. We will share an update soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 25, 2016

Aircel Customer Care's response Dear Customer (bmavi),

We have checked the account and found that pocket games service was renewed in your account on 19th Aug’16 for which Rs.50 has been charged and the service was activated through WAP mode. We would like to inform you that we have checked the earlier complaint which you have raised at the call center on the same day. We regret to inform you that we would not be able to pass any waiver in this regard as service was renewed in your account.

Warm Regards,
Aircel Social Media Team