[Resolved] Aircel — Unsubscribed games portal subscription leads to money deduction

gaurav033

from Varanasi, Uttar Pradesh

Address:	Varanasi, Uttar Pradesh, 221005
Website:	aircel.com

My mo. no. is [protected], from the past two days i.e.25 and 26 th aircel has deducted total of Rs.10 on the name of same XYZ games portel, which i have never subscribed.
THIS thinks leads to alot of psychological problem to me, as from the past two days i am trying to contact them.
please take some serious action, as it is going on from the last sixth months

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Dec 5, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 22, 2016

PRASANJEET SAHOO's response Dear Sir/Ma'm,

Hi I am Prasanjeet sahoo, my mobile no is [protected] recharged on
21.10.2016, recharge to 53=1gb 2g 30 din .offers retailor dwara *150# se
rechg pe manya .but recharge successfully retailor dwara but validity
25.10.2016 .Kindly help me on this issue

Verified Support

Oct 27, 2016

Aircel Customer Care's response Dear gaurav033,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 04, 2016

Aircel Customer Care's response Dear gaurav033,

This is in reference to your concern dated on 27/10/2016 regarding the balance deductions.

As per the records, there is a balance deduction of Rs 10/- towards the “GOMGPD05” service activated on 25/10/2016.

However, we have deactivated the service and Rs.10/- credited to your account.

We request you to avoid clicking on any WAP links popping-up during browsing.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 04, 2016

Aircel Customer Care's response Hi PRASANJEET SAHOO,

We would like to inform you that as per our record you have done the recharge PI_53 on date 21st Oct’16 in which you have received correct benefit included extra offer (1-GB 2G data for 30 days) and same will be expire on date 19th November’16 as per recharge policy there is no issue found at our end.

Thanks and Regards

Aircel Social Media Team