[Resolved] Aircel — Unwanted subscription of service

Vipal Choudhary

from Jaisalmer, Rajasthan

Address:

Sri Ganganagar, Rajasthan, 335001

Sir,
I got a call just now from Aircel and after receiving that call it got cut and I got charged Rs30 and got an unwanted music connect service.
How can you deduct your customer's balance without his consent. I didn't ask for this service and I want it to be stopped and my balance returned.

Message: Thanks for subscribing to Music Connect at Rs.30.0 for 30 days validity. You will be renewed after 30 days. To unsubscribe SMS Stop to 155223.
Timing: 11:02 am on August 7 2016

Was this information helpful?

No (0)

Yes (0)

Sep 12, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2016

Aircel Customer Care's response Dear Vipal Choudhary, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team

Verified Support

Aug 12, 2016

Aircel Customer Care's response Dear Vipal Choudhary,

We hope your concern has been resolved. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Vipal Choudhary,

We apologise for the inconvenience caused. Please share your Aircel no.so that our team can look into your issue:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Vipal Choudhary

from Jaisalmer, Rajasthan

My number is [protected]