Aircel Up East — Balance reduction | |||
My balance was around 480₹ approx., but when I checked my balance is shows 90₹ less. I complained this to customer care they told me I have downloaded NDTV news channel app worth 90₹ .but I just want to know how AIRCEL UP EAST can deduct my baalnce when I haven't used this service. 2 days before they have also charged me for fraud MASTI MALL plan for which I have got refund 35₹ .now the major problem is that I am trying to make contact with customer care (121) and complaint helpline (198) it says that all the operaters are busy then it cuts the call. Guys how can I contact them. And how I will get my money back as this is not my fault.plzz help me, I have also made an complaint to head Aircel up east by email-care.[protected]@aorcel.co.in which I got frm aTRAI site.plzz solve my problem as soon as possible .my number is [protected] Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Priyanshukushwaha
As per our system records, Waiver of Rs 90 has been given to you. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
As per our system records, Waiver of Rs 90 has been given to you. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in