Aircel — VAS services | |||
Once in a morning last week I got up to see two VAS services were activated on my number, within one hour I started getting continuous messages of confirmations stating that some service has been activated, before I was just deleting those, but I saw the messages were not stopping, I noted some of the services which were activated. Dating Tips Honeymoon Destination Shayari Pack Kissing Tips Beauty Tips NDTV Bollywood Still many more...which I deleted. I called the CC nearly 9 in the morning and asked about this, they said that those services were activated through Internet and money cannot be refunded. I do browse Internet through my phone, but I never use stupid VAS services, they are crap. For refund, I read somewhere that TRAI has ordered that money can be refunded within 24 hours of activation, but there is no "yes" from aircel. The CC says that SMS Stop to 155223 to deactivate, but still some craps are left activated, which are active, but says none are active. Okay, suppose I activated a damn VAS service through somewhere, then before cutting my balance why don't Aircel ask for a confirmation. Thats my money, if someone tells Aircel that I bought something and they should pay from my pocket, can't they ask us just once if we did or not? I think these are just play to "steal" money from consumers, after all we only suffer. My number is [protected], Karnataka. Was this information helpful? | |||
Aircel customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Hi Laxmikant,
As per the analysis done, checked & found you
have got activated the JPACK & Beauty tip services through WAP, As the
you come back after 24 hrs wavier is not applicable, approval taken as special as a One-time goodwill gesture of Rs.27/- credited in the your account. Inform you that VPACK & FUNTV services is deactivated.. Please be informed For any further assistance you can reach Appellate desk by dialing [protected] from Monday to Friday between 10AM and 6PM...
As per the analysis done, checked & found you
have got activated the JPACK & Beauty tip services through WAP, As the
you come back after 24 hrs wavier is not applicable, approval taken as special as a One-time goodwill gesture of Rs.27/- credited in the your account. Inform you that VPACK & FUNTV services is deactivated.. Please be informed For any further assistance you can reach Appellate desk by dialing [protected] from Monday to Friday between 10AM and 6PM...
Dear Concern
As per our telephonic conversation with you (customer care centre) last month regarding deactivation of vas charges, but nobody consider my complaint.
My value plan is Rs.499 but every time we have to pay extra amount, so request you to plz consider my complain and take action ASAP otherwise I will have to switch off to other plan.
As per our telephonic conversation with you (customer care centre) last month regarding deactivation of vas charges, but nobody consider my complaint.
My value plan is Rs.499 but every time we have to pay extra amount, so request you to plz consider my complain and take action ASAP otherwise I will have to switch off to other plan.
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in