Aircel — Very Kind Support

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Chennai, Tamil Nadu

Dear Team, I would like to share with you another one story Which was the very first step of this issue. Initially the same no. ([protected]) was in TN, We've been using this no. since Aircel service started at our native. When we moved to chennai we would like to convert to CORPORATE Sim, two of the corporate persons involved in this process and they have failed to inform us it's not possible. But instead of tell the fact they've converted our TN PREPAID no. to TN POSTPAID in chennai only. When this could possible on long back, then now why it's not possible form TN POSTPAID to TN PREPAID. That's what i asked to your both persons corporate staffs and Little Mount Branch staffs. But they haven't told proper information. Even when i asking for next level escalation SPOC, Little branch guy(Murali bharath) suggesting his superior to give the [protected]@aircel.co.in to close this case in their level itself. But Gnanarajan at Little Mount Branch treated us in kind manner and gave relevant information and escalation SPOC. I appreciate his way of handling. Again I'm kindly requesting your intervene in this case to get this resolved and corrective actions against them. Please feel free to contact me to know still more about this issue. Thanks and Regards, D Ranjithkumar +91 [protected] From: [protected]@outlook.com To: [protected]@aircel.co.in; appellate.[protected]@aircel.co.in; [protected]@aircel.co.in; [protected]@aircel.co.in Subject: Completely frustrated because of Support Date: Sat, 21 Jun 2014 18:25:50 +0530 Dear Team, Myself Ranjith and no. is [protected]. Today I've visited Aircel Support Center at Little Mount, Saidapet, Chennai reg my sim conversion from postpaid to prepaid. Because it was initiated on last Saturday[protected] itself by the person (Karthick- Little Mount Branch). He had asked me to come up with the corresponding person who is responsible for above no. So today i've visited along with my sister. When asking to proceed further on the same request with the new guy( Murali bharath) he has told it's not possible because the same no. is belongs to ROTN So we can't process the same. If so why this had initiated on last day by (Karthick- Little Mount Branch). EVEN HE HAS TOLD STRONGLY I HAVE TO BRING THE CORRESPONDING PERSON ALONG WITH ME WHEN I COME BACK NEXT WEEK. But when i asking them he's telling """"ipa maathi thara mudiyathu enna pannuva""" Is this way your persons handles customer to maintain CSAT. ??? I don't feel this English is enough to convey to my hard feelings.. I completely frustrated because of those guys. When i asking with that second guy he keeps answering inappropriate manner. So I kindly request you to take disciplinary activities against this and try to help them to handle the customers by your standard process manner unlike their misbehavior activities. I hope some Senior People will respond me timely to resolve my case. I hope you people will be able to understand my feelings against this frustration. Along with this I'll start to convert all my belongings aircel no. to some decent service provider. Thanks in advance for your involvement in this case.