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Aircel

Aircel — Wrongful activation of vas

Address:641045
Website:www.aircel.com

Hi

My mobile number is [protected]. On Feb 8, 2016 Rs 50 was debited from my balance towards video talkies VAS subscription without my knowledge. I called up the customer care and asked for a refund and they provided me the docket number 1-[protected]. On Feb 9, 2016 I received a message saying my issue is resolved. However I did not get a refund still

And on Feb 10, 2016 @ 4.10 PM, another 50 rupees was debited from my balance for the same video talkies VAS subscription without my knowledge. Please cancel both these subscription and refund Rs 100 in my account at the earliest.
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Hi Vaidyanathan Palaniappan,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Nobody has reached out to me yet. will there be a resolution or not? just hopeless customer service from aircel. Better to port out
Reply
Dear Vaidyanathan Palaniappan,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team
Reply

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