[Resolved] Aircel — Wrongly Charged for VAS/MMS service | |||
I am Sachin N. my Mobile number is [protected] postpaid connection & using aircel service since last 1 year this is second time that aircel wrongly charged me for unused services i.e VAS / MMS for the month of November 2014. I have already Contacted Customer service centre as well as Aircell galary in Vashi both are helpless as well as useless, they made false commitment & not given me single solution on it. & they told me it takes 7 days to resolve the issue. I never used MMS/VAS services on my mobile services in my whole life span, How can aircel charged me for that, even last time they charged me for Miss Call Alert services which I havent activated. Is this they way you are looting the customer. I am totally unsatisfied with your service.Now aircell also barred my outgoing & incoming calls, Why should I pay for non used services. If my services of calling not activated within 6 hours I will take this issue to Consumer Court. Regards, Sachin N. [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi,
I already mailed your customer care on care.[protected]@aircel.co.in 11th December 2014 till date I haven't received any reply from your side,
second mail was send on 16 the December 2014 to [protected]@aircel.co.in but same no reply, also this is happen second time that your company charged me for non using services. Also thrice your head office called me for payment of bill but nobody resolve my query.
Due to this I loss so many my business because of your company deactivated my incoming as well as outgoing facility since 3 days.
How useless & hopeless services you have given to your old customer today I realised
Sorry I never recommend any one to join your services.
Regards,
Sachin N.
I already mailed your customer care on care.[protected]@aircel.co.in 11th December 2014 till date I haven't received any reply from your side,
second mail was send on 16 the December 2014 to [protected]@aircel.co.in but same no reply, also this is happen second time that your company charged me for non using services. Also thrice your head office called me for payment of bill but nobody resolve my query.
Due to this I loss so many my business because of your company deactivated my incoming as well as outgoing facility since 3 days.
How useless & hopeless services you have given to your old customer today I realised
Sorry I never recommend any one to join your services.
Regards,
Sachin N.
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in