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Aircel — Your request to recharge 175 INR cannot be processed at this time

Address:500088

I failed to recharge more than once and amount is also deducted... after failure i hadn't recive my money back to my account... details of it is listed below... kindly help me please ... 1. Name: Number: DD-Etopup Content: Your request to recharge 175 INR cannot be processed at this time. Transaction number is APR[protected]. Time: 10/11/2015 09:26 AM.2. Name: Number: DD-Etopup Content: Your request to recharge 10 INR cannot be processed at this time. Transaction number is APR[protected]. Time: 10/11/2015 10:00 AM .
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Comments

Hi madhuri.kolanu,

We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Mine is Idea mobile number...as i have an account in ICICI, so i did prepaid recharge through icici bank .. please help me to refund amount into my account.
Reply
Mine is Idea mobile number...as i have an account in ICICI, so i did prepaid recharge through icici bank .. please help me to refund amount into my account.
Reply
Hi madhuri.kolanu,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply
I recharged my data pack with rs119 2g/3g for 28days but the msg that is delivered to me is that it can't proceed
Reply
Aircel Customer Care's response, Oct 17, 2017
Verified Support
Dear Nayana Nandini Baruah,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 25, 2017
Verified Support
Dear Nayana Nandini Baruah,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
I have recharge an amount 139 in my aircel number for which it failed, i received a message from aircel that your request 139 INR cannot be processed at this time. Transaction number is AS[protected].
Following are some more additional details
Phone no.-[protected]
Date - 14 november 2017
Time - 7.45 pm
Modebof recharge- online
Reply
Aircel Customer Care's response, Nov 15, 2017
Verified Support
Dear Customer (Jyoti Prakash Gogoi),

Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

The screenshot of the error received while trying to recharge:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Nov 21, 2017
Verified Support
Dear Customer (Jyoti Prakash Gogoi),

We would like to inform you that as per system validation recharge of Rs.139.00 done on dated 14th Nov’17 found unsuccessful against your Aircel mobile number 7399760488. We would also like to inform you that if the recharge does not get successful, the amount gets credited back to your bank account within five working days.
We request you to kindly contact the bank from which the payment was done for reversal of the debited amount if the same is not credited back to your account within five working days.
It was also found that you have done the recharge from a third party (non-Aircel ) site/application, hence we request you to kindly use our official website www.aircel.com or Aircel mobile app for further online recharges to avoid any inconvenience further.

Warm Regards,
Aircel Social Media Team

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