[Resolved]  Goibibo.com — Misleading the Customer with unclear and insufficient information.

Address:

Bangalore, Karnataka

Due to the negligence and um professional way of communication of the agent at "Goibibo", the online airline ticketing company, i was not made aware of the the fact that my ticket is non-refundable. I had called them to inquire about my booking and had asked them to cancel the ticket since i had to prepone my ticket from 9th April 2013 to 6th April 2013 due to some personal reasons. I was told by the executive at Goibibo regarding the cancellation charges and re-scheduling charges of my ticket bearing the PNR number- JBATMA, Jet Lite Flite. After it was confirmed from the executive that my ticket can be cancelled and he was cancelling the ticket, I told him that i will directly book my ticket as i will get some discount if i book the ticket freshly for 6th April from their website. So I booked the ticket after a conversation with "Garav" the executive from Goibibo. Later after few hours when i called to check why my ticket is still not cancelled for 9th, I was told that it is a non-refundable ticket. I would request the forum to take strict action against them, I dont want to pay for their miscommunication and misleading the customers. I want them to pay back my money. For proof they have the audio recording of my conversation with the executives with the specified time and date. Also they have the timing of my fresh ticket which i had booked again after having the word of confirmation regarding the cancellation of my Ticket.