[Resolved]  Make My Trip And IndiGo Airlines — Unwarranted cancellation of air ticket: Make my trip and Indigo Airlines

My friend Isha Agarwal and I had booked air tickets from Mumbai to Delhi and return on the 13th and 17th of February 2013 respectively. I booked the tickets for the two o[censored]s on the 11th of January 2013 online via make my trip. On the 13th of February at 11.51 am, she cancelled only her to and return ticket via make my trip (online). We have a screenshot which specifically says that only 1 ticket (to and return) is cancelled. However, when I reached the airport at around 4.00 pm for my flight (Indigo flight no. 174 at 5.40 pm), I was told that my ticket was cancelled as well. On checking with Indigo, I was told that at 12.05 pm, a certain Mr. Vijay Singh called the Indigo call centre to split the PNR (no. DMFBDP) and cancel both the reservations. On enquiring with makemytrip, I was told that the second ticket (my ticket) was cancelled online at 12.40 pm. There is evidently a discrepancy and mismatch in the information provided by both parties. I request you to look into the matter immediately since I paid Rs. 8336/- for the same flight to Delhi at the airport.

I hope that you appreciate both the financial and mental stress I have gone through due to this issue. I have made several calls to the Make My trip and Inidgo call centre and have been kept on hold for more than an hour at times with no help or revert. Indigo promised to get back to me with the recording of Mr. Vijay Singh, and later sent me a mail saying their call recordings are only for internal processing. Make My Trip was to revert to me with details of the IP address from which my ticket was cancelled online. This too has not happened. It has been exactly a month since this incident and sorting this out has taken a lot of my time, energy and resources. Yet I can see no clear or near solution/response/help from either of the parties.

My booking ID was NF[protected]. The flight details are mentioned above.