[Resolved]  Vadodara Airport IndiGo Airlines — Denied travel & refund

Address:

Karnataka

Hello

This is Kanchan here. Following is the complaint I have put forth to IndiGo Airlines. Hope I get a speedy response.

I would like to bring to your notice a rare scenario in which a lot of people had to go through a bad time.

My Husband (Jinesh Mewara) was supposed to travel from Vadodara to Bangalore in flight no “6E 212” today i.e. Wednesday, May 15, 2013. His flight was scheduled to depart at 11:50 am IST. The PNR no is “YSQRDV”

My husband met with an accident on Saturday, May 11, 2013 and has a minor foot injury for which he was hospitalized till today morning, Wednesday, May 15, 2013. Doctor had given him a green chit to travel as his health was in good condition, but unfortunately the people at Airport dint seem to think the same. He reached airport by 11:00 am IST and when went ahead to check-in, people stopped him saying that he was unfit to travel due to his leg injury. The process of convincing them went on till the flight took off, therefore he missed his flight. He was also denied to re-schedule the flight and the person in-charge was rude enough to ask him to leave without being able to help or guide him whatsoever.

(Just to bring to your notice that I personally had called Vododara Airport and I did inform Terminal manager on Tuesday, May 14, 2013 about the accident and him travelling alone, and therefore requested that he would require a wheelchair in order to reach the flight from terminal. He assured me that he could travel and all the required facilities would be provided to him by Indigo Airlines. Also that there were no issues in him travelling after immediate discharge)

When I interacted with Indigo customer care to find out about why such a thing happened, The customer care representative informed me that the report submitted to Airlines suggested that he was late to the flight and reported by 11:30 am, which is incorrect and due to medical complications he was not allowed to travel (Which I and the doctor treating him beg to differ).

Overall I would stress on the point that the whole incident was really unfortunate and would strongly suggest that some action is taken against the same. I also would kindly request Indigo Airlines to REFUND the ticket amount.

Hope I get a positive response from your end and I am kept updated with all the actions Indigo Airlines decide to take with same regard.

You can contact me on chouhan.[protected]@gmail.com

Hope I am not disappointed.

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Thanks & Regards
Kanchan