[Resolved]  Airtel — 3G Recharge Failed, Money refund not processed

Address:

Hyderabad, Andhra Pradesh

Airtel says that, they don't have feasibility to refund the money back to the bank account of the customer for a failed recharge, even after accepting that money was deducted from my bank account. This shows the fraud they do with customers. Text from Appellate authority for airtel in email - "Being a valuable customer, we understand your concern and we regret to inform, there is no feasibility for us to refund the money back to the bank account and as the transaction happened was for recharge and the benefit was not credited, the transacted amount of Rs.1498 was credited back to your prepaid account to avail the benefit for you." They make fun of customers, by just processing whatever recharge they want after deducting the money from bank account. I have been tracking for refund of amount deducted for two recharges done on airtel website on 30th April, 2014 each for Rs 749 for number [protected]. Even after 3 months, no money refund was provided even after confirmation from Airtel that "Money has been deducted twice by citrus airtel" and no recharge has happened ! Many more that below six complaints has been registered in last 1 and 1/2 months - CONRC[protected] - 21 May, 2014 - Through email CONRC[protected] May, 2014 - Through customer care 121 CONRC[protected] - 29 May, 2014 - Through customer care 121 CONRC[protected] June, 2014 - At airtel office in Madhapur, Hyderabad CONRC[protected] - 17th June, Called Nodal officer at [protected] CONRC[protected] - 17th June, 13:36