Airtel — 3G to 4G sim swap | |||
I was delivered a 4G sim in order to swap it with my older 3G sim, after the 3 G sim conversion process started my 3g sim ot deactivated and 4G sim also is not working yet. They claimed the 4g sim would be activated within 1 hour, it has been 24 hours none of my sim is working. Basically they did not even activate my 4G sim and deactivated the older 3G one already. First they bug you to deliver the 4Gsim at your place, then they bug you to carry it with you so that they will tell you the process to swap the sim. Once you start with the process your 3G sim gets deactivated but you keep waiting for the 4G sim to be activated, which doesnt seem to happen any sooner. It was claimed as an one hour process, it has been 24 hours and none of my sim is working. The amazing thing is I did not even ask for the 4Gsim, airtel itself approaches (read "bug" ) you to change your 3G sim for a 4G sim delivered at your place, free of cost ! And you end dup having none of the sim working for 24 hours or more ! Good job Airtel ! Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Yesterday airtel executive called me and said 'sir we are swapping 3g sim to 4g sim free of cost and providing ''free'' 1 gb data eith it.would you like to swap it..'.i said ok.but after activation of 4g ..first my balance is deducting for no reason...and second they(customer care) are telling me you are not eligible for 1gb free data...what is wrong with you guys??...why are you trolling people?...
I am going to charge a comolaint against them if they don't give my money back and provide me with 1gb free data...
I am going to charge a comolaint against them if they don't give my money back and provide me with 1gb free data...
I am trying to swap my airtel 3G sim to 4G sim from last week. I followed the procedure on 24.02.17. I also received confirmation message for sim change. But old sim is still working as previous. No swap has taken place. I also tried same thing tonight (2.03.17). But I am facing same thing. Please resolve it as soon as possible. My connection no is [protected].
I bought a 4G sim and it has been more than 48 hours and it has still not been upgraded from 3G (prepaid) to 4G(prepaid).
I have to carry the otger sim with me all the time so that when the current sim is deactivated I will insert the 4G sim.
I don't know what to do.
I have to carry the otger sim with me all the time so that when the current sim is deactivated I will insert the 4G sim.
I don't know what to do.
I have upgraded my sim to 4g sim but its now more than 48 hours but my sim is not working and old sim deactivated. Really it is very worst thing.
3g to 4g sim change had done worse thing to customers.
My number is [protected] and since deactivation new number is showing roaming and neither working nor able to call customer care from same number or other number as well.
My number is [protected] and since deactivation new number is showing roaming and neither working nor able to call customer care from same number or other number as well.
Please My Number [protected] 3G 4G register please my command accepted
State from Assam district from sibsagar post office pin 785690
State from Assam district from sibsagar post office pin 785690
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This is with reference to your post dated 26 March 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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