Airtel — 3g to 4G upgrade - Horrible Service by Airtel | |||
I have been using Airtel 3G dongle for three years and i got a call from Airtel for an upgrade to 4G and they have promised me the same plan and tariff will be applicable to 4G. I have purchased Airtel 4G SIM and 4G device from Airtel Service centre. Since then 4G is not active on my number([protected]). 1) Spoke to 121 and 4G technical department. No one knows why 4G is not getting activated. They blamed my device. I tried on different device and it did not work there and i used another 4G sim on the same device and it works which proves it is not device issue. 2) Spoke to Nodal team with no resolution 3) Spoke to Appellate team and till now no resolution. Service request number 64759780 I have no clue where to escalate this and get my 4G services up and running. I have tried all possible ways and it has been over a month and no resolution. Can someone help me!! Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Thanks Umesh. However no one contacted me on this till date and I am still waiting. I am waiting since 8th September and would like to know how long should I be waiting.
Dear Mr. Edward,
This is with reference to your post dated 08 October 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 08 October 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 08 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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