Airtel — 4G Data usage

hello this is Tanveer . Airtel is worst in customer service and response. As Mr Rahul said there is no proper data displayed to the customers regarding daily net usage... even pie chart since three days it is showing the same old data where as i ve used it much more than what is actually shown... next it will suddenly show that ur data has been 100% consumed...It is full cheating... Why is it not updating daily atleast the piechart... I am sure to cancel Airtel within this month... within 4 days 8GB gets over...and no data shown untill it gets over...

Dear mr. Khatavkar,

This is with reference to your post dated 22 september 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel. [protected]@airtel.com
Regards,
Umesh arora
Airtel presence (Airtel customer service team)
Bharti airtel ltd.
Airtel. [protected]@airtel.com

Connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www. twitter.com/airtel_presence
Facebook - www. facebook.com/bhartiairtelltd

Airetel 4G number [protected] Account Number Relationship Number : [protected]
Contact : [protected]

usage details? Why you people are hiding these sessions from customers? Why it took 48 Hours to reflect? Then how come you can charge immediately for prepaid and deduct the amount immediately?
I need all the answers for above quires ASAP.

Thanks you
Warm Regards,
Rahul Khatavkar
From: Responses [mailto:[protected]@airtel.com]
Sent: Monday, September 28, 2015 9:13 AM
To: Khatavkar, Rahul Madhukar
Subject: Regarding airtel number [protected]

Dear Mr. Khatavkar,
This is with reference to your complaint to TRAI with reference number BB[protected] received on dated 23rd September 2015, wherein; you complained regarding data usage issue for airtel data card number [protected].

As per your telephonic discussion on number [protected] with the undersigned dated 27th September 2015, this is to apprise you that post receipt of your complaint; we would like to inform you that the facility to track the usage can only be done through the pie chart available in the self-care account linked to your airtel data card number [protected].

If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.

Regards,
Eric Singh
Customer Services
bharti airtel limited

Airtel Team,
Please provide update urgently on my quires above.

Dear Mr. Khatavkar,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

How much time you people need? I need this sorted out ASAP.

Gentle Reminder 1

Reminder 2

Can consumer court help me with issue. Still they are not replying to me and hiding lots of things as why they are not able to show me daily sessions.

I need urgent help on this.

Till date there is no reply from Airtel for the same and now as i not fully paid there bill they disconnected my connection.
Why?
Why there is always burden on customer why we can't take any action against these providers?

I wrote to TRI as well for the same but no one is replying back to me...still there customer has to suffer every time?

Thanks Tanveer for your support. I have escalated this till TRI but TRI is also sand stood without any actions. Now I didn't paid their bill, they are harassing me like anything. As you said their customer service is worst in terms of talking particularly bill collection department which don't have an idea about any issues raised they just want money and for that they can harass you.

We as an consumer have full rights to see exact usage with every session. Not after 30 days in bill same day same time should know how much data I utilized.

As you see I have send so many reminders but still no reply.

We keep educating other people as well. how they are making fool people and make their profit.