Airtel 4G LTE — Not connecting at LTE - no support from Airtel

Address:Bangalore, Karnataka

Complaint Number with Airtel[protected] dated 12th June 2014 My Airtel 4G connection was working alright till 8th June but since then it does not connect at 4G LTE. It converts the connection to 3G (HSPA+). I registered a complaint with Airtel on 12th June with a promise from them that the issue would be resolved in 3 days. No one responded for a week. After contacting the helpdesk, they informed someone by name Arjun had tried to contact but we had not received any phone call or text messages. I took the number of Arjun from the helpdesk and he promised to send someone on 16th. Again no one came and I had to contact Arjun on 17th. Finally, Wasim turned up and he upgraded the Firmware of the Airtel router saying this should resolve the issue. He had given his number to call him back if the issue was not resolved. The issue still exists even after 12 days of reporting with Airtel and no one seems to care. I have called up Wasim, Arjun and the Airtel 121 number multiple times expressing my desparation to get this issue resolved to no avail. My wife works from home to cater to my children and this low speed has significantly impacted her ability to work effectively. Our family is going through a major issue since she has to visit office to do her work. Request your help to get this issue resolved at the earliest, Thank you. Sharat Dayananda
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Dear Mr. Dayananda,

This is with reference to your post dated 24 June 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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