[Resolved] Airtel — 4g sim not working after swap | |||||
I have swaped my AirTel SiM with 4G SiM. After following process I got SMS stating new sim has been activated on my mobile number. Old sim stopped working. However when i put new 4G sim it didn't work. No Network / Services with SIM. I tried with 4 different phone and have restarted devices as well multiple time but no luck On calling Customer Care - They responded in copy book style stating everything working fine - Currently due to technical issues sim is not working and wait for 4 hrs and it will start working. I have already waited for more than 10 hrs and sim still does not work. Customer care seems to have neither ETA for so called technical isse and nor they seems to be putting serious effort to resolve the error. I was not expecting such a pathetic service from AirTel. Was this information helpful? | |||||
Dec 30, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 13, 2016 Airtel Customer Care's response Dear Mr. Jain, This is with reference to your post dated 12 March 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 18, 2016 Airtel Customer Care's response Dear Mr. Jain, This is with reference to your post dated 12 March 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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I never expect this type of service from airtel
airtel number is "[protected]"