[Resolved]  Airtel — [protected] internet pack/ std pack not given even after making payment.

Address:250001
Website:www.airtel.in

Dear sir, / maam,

above mentioned no. was recharged for Rs.70/- talk time and Rs. 128/- internet
pack (50 hours internet valid for 28 days) on 24/03/2016.

on using internet, (the data and validity is available) Rs 70/- deducted from
talk time, on 31/03/2016 .on reporting the matter the money was reverted.

again after some time Rs 22/- deducted from talk time for using internet the
same day.

when reported it was told the matter will be solved by 01/04/2016. again when
contacted the time was extended to 04/04/2016.i received a call on 03/04/2016
that the problem is solved but when the internet was used again Rs. 7/-
deducted on 03/04/206.

the customer care is totally useless and irresponsible while talking to
customer care the call is put on hold for 10 15 minute and again the talk time
is wasted.

ONCE MY DATA PACK IS VALID AND THE UNUSED DATA IS THERE WHY THE HELL THE MONEY
IS BEING DEDUCTED FROM THE TALK-TIME????.
IF I AM PROMISED TO SOLVE THE PROBLEM WITHIN A PARTICULAR TIME WHY IT IS NOT
RESOLVED???

IF THE MONEY IS DEDUCTED DUE TO YOUR MISTAKE, WHY I HAVE TO BEG FOR IT AGAIN
AND AGAIN AND WASTE MY PRECIOUS TIME AND MONEY TO CALL THE IRRESPONSIBLE AND
USELESS CUSTOMER CARE EXECUTIVES????
I WOULD LIKE TO KNOW WHEN MY THIS PROBLEM CAN BE SOLVED???/WHEN I WILL BE
REFUNDED MY WRONG DEDUCTIONS?????WHEN I CAN USE MY DATA FOR WHICH I HAD ALREADY
PAID BUT I AM NOT GETTING SERVICE FROM THE COMPANY.
CAN I GET A CONTACT NO. FOR COMPLAINING MY ISSUES BECAUSE THE CUSTOMER CARE
SERVICES ARE JUST USELESS AND WASTAGE OF TIME AND MONEY??????K
Was this information helpful?
No (0)
Yes (0)
Aug 19, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 06, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 3 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54483
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information