[Resolved] Airtel — [protected] internet pack/ std pack not given even after making payment. | |||||
Dear sir, / maam, above mentioned no. was recharged for Rs.70/- talk time and Rs. 128/- internet pack (50 hours internet valid for 28 days) on 24/03/2016. on using internet, (the data and validity is available) Rs 70/- deducted from talk time, on 31/03/2016 .on reporting the matter the money was reverted. again after some time Rs 22/- deducted from talk time for using internet the same day. when reported it was told the matter will be solved by 01/04/2016. again when contacted the time was extended to 04/04/2016.i received a call on 03/04/2016 that the problem is solved but when the internet was used again Rs. 7/- deducted on 03/04/206. the customer care is totally useless and irresponsible while talking to customer care the call is put on hold for 10 15 minute and again the talk time is wasted. ONCE MY DATA PACK IS VALID AND THE UNUSED DATA IS THERE WHY THE HELL THE MONEY IS BEING DEDUCTED FROM THE TALK-TIME????. IF I AM PROMISED TO SOLVE THE PROBLEM WITHIN A PARTICULAR TIME WHY IT IS NOT RESOLVED??? IF THE MONEY IS DEDUCTED DUE TO YOUR MISTAKE, WHY I HAVE TO BEG FOR IT AGAIN AND AGAIN AND WASTE MY PRECIOUS TIME AND MONEY TO CALL THE IRRESPONSIBLE AND USELESS CUSTOMER CARE EXECUTIVES???? I WOULD LIKE TO KNOW WHEN MY THIS PROBLEM CAN BE SOLVED???/WHEN I WILL BE REFUNDED MY WRONG DEDUCTIONS?????WHEN I CAN USE MY DATA FOR WHICH I HAD ALREADY PAID BUT I AM NOT GETTING SERVICE FROM THE COMPANY. CAN I GET A CONTACT NO. FOR COMPLAINING MY ISSUES BECAUSE THE CUSTOMER CARE SERVICES ARE JUST USELESS AND WASTAGE OF TIME AND MONEY??????K Was this information helpful? | |||||
Aug 19, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 06, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 3 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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