[Resolved]  Airtel — A very pathetic service overall. regarding the broadband service.

Address:560047
Website:www.airtel.com

Dear Rohit,

I am a customer for the past 13 years with you people and this is what i get in return?
For may own money do i have to do the running around?
must say your customer service is very pathetic i have never experienced such type of service in my entire life.
They just keep talking like as if we are bound to listen to them.
its been more than two months that my money is still not refunded.
when i asked your people whether they have service in my area they said yes but now when it comes to refunding my money i have to wait for such a long time.
its not about the money i can let go of it, but its the matter of trust i had in you people.
Giving advertisements that your network is one of the best in the world doesn't help because your customer service is worst in fact they are the face of the company, not even able to answer my simple query.

Its high time you guys pull up your socks.

Please look at the below snapshot of the automated mail response its really bad because its not up to the standard, being the no 1 network in the world.

See your people how they response even after sharing the proof of the payment they still ask for it.

I really dont know how you hire people.

please look into this issue because i have lost it with your'l and will no more be an airtel customer.
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Oct 31, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 12 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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