[Resolved]  Airtel — Abuse Language By Customer care- Serious Issue

Address:

Pune, Maharashtra

My cell number- [protected]; Complaint number- [protected] Am I done the big mistake to transfer my mobile network connection from other network provider to Airtel??? I feel that, Yes I have done the big mistake; below are the details about my first experience with airtel customer care 59059 for activation of my sim. My old Vodafone connection ported to airtel and its activated on 16th May 00:00:00. Firstly I need to call 59059 for verification and activation. I called on that number on 16th may and concern customer care executive used very abuse and low level language during conversation. Then I called to 121 and registered my complaint officially against that guy on 16th may morning. Still there is no response from airtel till 20th may. Then I again called on 20th may and then customer care executive told me that there is no complaint registered for this. He just told me that there is one email sent to concern authority to check and take appropriate action against that guy. He transferd that call to senior person and he informed me that ; guy who used abuse language has been terminated. I asked him more details that how I can trust you I need more details in term of proof. Even I am not satisfied with his termination action now and I have decided to go for consumer court to address this issue as well as to make FIR against Airtel because I have not received any official communication from airtel. Hope you all take this issue on priority. Thanks Mahendra