Airtel — activation of 2g by customer care without customer approval

nihad

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I recharged for Rs.150 on 2 may 2015.Without my approval for the activation of 2G plan, it got activated and my balance of 76 Rs.was deducted . I did not even get the message of activation. Even after calling several times, the customer care did not resolve my issue.I want the refund at the earliest.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Nihad,

This is with reference to your post dated 3 May 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com .

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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