[Resolved]  Airtel — Activation of 3G Services

Address:

South Goa, Goa

I’m writing with regards to my Airtel number [protected] . Since 18th August 2014 I have been trying to reactivate my 3G services on my prepaid number but have not been able to do so. If you check my call records to your call center, there have been many. Every time I have been assured that it would be done but its not been done. Every time I try to activate it myself by sending the 3G msg to 121, after selecting the plan I want which is the 347 plan, I get a sms saying that the 3G services will be activated in 30 mins and I would be receiving a msg to inform me that it has been activated but it doesn’t get activated. I have also got your supervisors to activate it for me from your center but I get the same msg from them that it will be activated in 30mins but it has not been done. I also have been told that I still have the validity of my earlier 3G plan active on my number but I don’t the internet balance on the number. So I was told to call *121*11# and deactivate the services of 3G and then reactivate it back. However the same doesn’t work as I get the option only to reactivate the 3G services. When I called your center up, the supervisor said he would deactivate the 3G from your base but that also has not been done. Im really sick and fed up off your service. I have been part of the Airtel Family for over 10years now. However I feel the time is finally come to change to a different network if my services for 3G are not activated today and also the amount that was promised to be refunded to me on Tuesday 19th Aug 2014 refunded back into my account. I’m also putting a complain to the consumer complains as im really fed up of the service and the way I have been treated by Airtel.