[Resolved]  Airtel — Airtel 3G dongle internet service

Address:

Faridabad, Haryana

I Have purchased 3g dongle on 20/08/14 and it was told that it will take 1 day for activation but nothing happened and on 21/08/14 i spoke to customer care executive, they transferred my call from one department to another and then an engineer from Airtel came and he asked to wait for 5 days, and still no good, i paid 4300rupees in advance for 6 months and customer care executive keep on transferring my call to one desk and then supervisors, i think that they cant get this sorted, its been 01/09/14 and still no good and no one is able to resolve the issue neither provide resolution, as it was clearly mentioned that it will take minimum 90 to 120 days to resolve this issue which is unacceptable as i wont be able to use this service. . Today its 06/09/014 and till now i cant use my Airtel 3g Internet service and Airtel agents notified that if i cancel the services, they wont refund my amount which has been paid in advance, this is really not acceptable, as they cant resolve the issue with Internet as they need to install an equipment in my area which has been mentioned by an engineer who visited premises so can this consumer forum help me with this, i actually don't want to cancel but i cant wait 3 or 4 months to get my Internet services up and working and till then no service at all.Infact i dont want any kind of rebate as well but then atleast they can refund the advance amount as airtle cant resolve issue in quick time and time frame mentioned to resolve which is not a guaranteed time is 90 days or more than 120 days