[Resolved]  Airtel — Airtel 3G Dongle not working. Worst Customer Service.

Address:

Anantapur, Andhra Pradesh

I bought a 3G Airtel Dongle yesterday in Anantapur, Andhrapradesh, and it spoiled all my vacation mood and plans. I am on vacation in India and I bought an Airtel 3G Dongle for office work as well as to browse internet and plan my vacation. Airtel executives told me that if I buy Airtel 3G Dongle for Rs. 2100 I will get 6GB free data immediately after activation. They also told me that it will be valid for 30 days and will be the best option for my vacation in India. The Dongle got activated this morning and worked for 15 minutes with reasonable speed . After that the speed got reduced to 2 KB/ 3 KB per second, after some time the Dongle stopped to connect to internet. I disconnected the Dongle and reconnected to my laptop multiple times but it never worked. I thought Airtel is a big brand and will resolve my issue as soon as I call the customer care. Surprisingly Google could not find any customer care number for Airtel 3G Dongles. Even Airtel.in website also not displaying any customer care number. Later on someone told me that I can call customer care by using the SIM card available in the Dongle. But even with the SIM card it took me one hour to find the option to speak to the Customer Care executive. When I selected the option I got message that I should recharge my mobile to speak to the customer care. I should have thrown the Dongle in my toilet and flushed it at this point of time. But with little hope and because of critical internet access requirement I recharged my mobile and called the customer care. The customer care executive was in no mood to understand my concerns and simply saying wait for 72 hours to get update on your complaint. I was promised 6GB of free data immediately after activation and now they deactivated 3G and saying to wait for 72 hours. I recommend everyone not to buy Airtel 3G dongles, there is no direct customer care number, even if you call from your Airtel mobile they will force you to listen their ads and will charge you for listening their advertisements. BUT FINALLY THEY WILL NOT RESOLVE YOUR ISSUE. I should have read some Airtel 3G Dongle reviews data card reviews before buying. NEVER BUY AIRTEL 3G Dongles for office or business related purpose. All Airtel executives are big time liars. Once they get the money from the customer their job is done. They are not at all interested to resolve customer issues. NEVER THINK THAT AIRTEL IS A BIG BRAND AND THEY WILL HAVE GOOD CUSTOMER CARE. THEY ARE THE WORST I HAVE EVER SEEN.