Airtel — Airtel 4g Blackout

Address:

Bangalore, Karnataka

I have an Airtel 4g connection in Munnekolal, Marathahalli, Bangalore. I'm using this connection to run my small startup software company. On Apr 2 2014, my connection went down suddenly. I waited for 1 or 2 hours and called the sales guy who sold the device to me. Thats when he informed me saying that Airtel network was down in entire Karnataka. So what? I want it to be resolved asap. I asked him what is the ETA - no idea. When he sold the device to me he advertised that it would automatically switch to 3g or 2g if 4g was not available. I asked him why its not switching - no idea. I had to suspend the office for the day. But it didn't come back even the next day - whole of next day. Thus I lost my company's precious 2 days of business because of this irresponsible uncaring behaviour from Airtel. All these times, I was calling the Airtel Customer Care number, but when I punch in the DTMF to reach technical support - no one picks up the call. I want them to acknowledge this event, give me an explanation of what had happened and compensate me for my loss of time and business.