[Resolved] Airtel — Airtel 4g connection speed | |||
For the connection [protected] I have complaining to the 4G customer care that the 4G speed I get on my hot spot device is extremely slow. I have raised at least 3 tickets in the last 3 weeks and every time the customer service representative tells me that the previous ticket has been closed. Further more, they also tell me that a network engineer has closed the ticket. To make it all the more shameful, they also mention that the ticket has been closed without any resolution. Each time a customer care person keeps asking me the same question on the problem I faced using the 4G Hotspot at my location. First of all they don't fix the problem and then ask me shamelessly to pay the bill charges. Why should I pay when you don't serve what you promise for? At times when there is so much focus on customer retention this is such a frustrating experience of the Airtel 4G. To top it they hopelessly advertise on TV how transparent their systems are. Was this information helpful? | |||
Sep 7, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 July 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 07, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 July 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 1 Comment | |||
Comments
This is ridiculous now! After 5 complaints in a month and regular follow-up the above post says that issue would be addressed as soon as possible. Every time I am have to followup with the customer service and tell them the issue. Is there any customer empathy left?
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