[Resolved] Airtel — Airtel 4g home wifi | |||||
Jan 24 2016 - called airtel for the issue jan[protected], jan 29 2016 - [protected], jan[protected], jan[protected], jan 30 2016 - [protected], bill cycle = 23rd, despite of this i never got my data renewed. after wasting 24 hours on phone with their executive, finally they told me i consumed all data. so disgusting. Was this information helpful? | |||||
Feb 7, 2016 Complaint marked as Resolved after trying to convince over 20 executives over 10 days span. All said, you consumed 30gb of allotted data, which i knew, i never used as it was never turned on.
i filed for disconnection of my number, as well as disconnection of my all services related to airtel.
then on 11th day a 4g tech guy called me up and said, it was an error from there end, i did not used my data.
thanks to that guy, who found out error.
after good ending, another fight started, about not disconnecting the number,
airtel executives called me several times for verifying my disconnection.
i had to create new complaint about not disconnecting my connection.
uhhhhhh...
i pray to god, not to put me up in any kind of situation with airtel executives.
airtel is a good company, and i have been customer of airtel for last 8-9 years now.
i know i am loyal to airtel and hence i have been with airtel for so long time despite of several try by other service provider to convert me into their client.
i guess airtel has paid some respect for my brand loyality. Airtel customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
my dongle number is [protected]
alternate number is [protected]
thanks for your concern, but you could have found out my details from the images that i have attached in my complaint.
i have spoken to the 121 and 198.
they are saying i consumed 30gb data, which means. from 23rd jan i have been making bogus complaint.
thanks for the resolution you provided,
sorry to say i am not satisfied with the answer.
i have attached image of 23rd which clearly says 30gb consumed. which means it was never renewed
this messsage i have been seeing from 18th jan 2016
i have raised concern for the same with airtel, kindly check the history.
alternate number is [protected]
thanks for your concern, but you could have found out my details from the images that i have attached in my complaint.
i have spoken to the 121 and 198.
they are saying i consumed 30gb data, which means. from 23rd jan i have been making bogus complaint.
thanks for the resolution you provided,
sorry to say i am not satisfied with the answer.
i have attached image of 23rd which clearly says 30gb consumed. which means it was never renewed
this messsage i have been seeing from 18th jan 2016
i have raised concern for the same with airtel, kindly check the history.
Dear Customer,
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 31 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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