Airtel — Airtel 4G not working for over 10days and they dont care

Address:

Bangalore, Karnataka

Dear Sir, Our Airtel 4G LTE stopped functioning from 16th March and I registered a complaint on 17th March for the 4G LTE number[protected], vide complaint number[protected]. It has been 10 days and the issue is still unresolved. We have a absolutely heavy dependence on this internet connection since my wife works from home so that our children are attended to. Now with the connectivity not working, it has completely turned our life upside down since both o[censored]s have to go to office. We have explained our predicament atleast 15 times to Airtel but they do not seem to acknowledge and resolve the issue. The following people from Airtel have been contacted through their call center: Rafi, Saurabh, Irfan and finally Biju who was the manager mentioned that he cannot do anything about the issue and we have to just wait for it to be resolved. Ram Nivas visited our place on 25th March citing that he is a network technician and that the issue would be resolved today (27th March). While we had intermitted connectivity till 4 PM today (27th March), we are fully disconnected with no internet now. All pleads and requests to Airtel is just falling on deaf ears as there is no one taking accountability to get this issue resolved. We are struggling very badly to manage both our personal lives and professional lives due to this issue. We have ended up using a great deal o[censored]nplanned internet hours from our mobiles so that some work happens which has now lead to absolutely high mobile bills. My sincere request is for the court to intervene and help get the issue resolved so that we can get back to our normal schedules. Thanking you, Sharat Dayananda and Mythreyi Mudigonda