[Resolved] Airtel — Airtel App Issue27 | |||
I did a top up via my airtel app and it showed transaction failed. I then tried on a second attempt. Later got messages which states the amount is debited for both failed and successful transactions. I spoke to customer care and they idon't even want to understand the concern. I don't want to pay for some problem with app. Note- app shows only one transaction(see the attached pic) Was this information helpful? | |||
Nov 30, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 26, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 26 October 2016. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 30, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 October 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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