[Resolved] Airtel — Airtel - balance deducted automatically without notice, Please refund | |||
Hi, I am using Airtel prepaid sim (+91-[protected]). At present I am using it in roaming. 2 days ago on 26 Oct 2014, I had around 140/- Rs. balanced in my account, but all of sudden whole amount deducted and I just got 1/- Rs. balanced. Then yesterday again I recharged for 200/- Rs and I could see the amount 201/- in the main balance. Now today it deducted again around 100/- from the account and current balance is 111.41/-. I am sure I have not activated any services, but its automatically deducting huge balance from my main account balance.I had activated 3G plan which also i requested for STOP due to this automated deduction problem. Could you please advice on the amount deduction charges and how to avoid this? As I have not activated any VAS service, please advice and arrange for refunding of auto deducted balance. Thanks for understanding. Was this information helpful? | |||
Complaint marked as Resolved
I got he below response from the airtel, hence resolving this complaint for now.
=================================================================
Dear Customer,
This is in reference to your email regarding the balance deduction for your airtel mobile number.
We have verified our records and found that, Rs.99/- has been deducted on 27/10/2014 and 28/10/2014 for International Roaming monthly rental.
International Roaming Service is active by default on your airtel Prepaid number. There is a monthly rental of Rs. 99/- which would be deducted from your balance once you latch on to the roaming network.
We would like to inform you that, once the mobile number latch to international Roaming Rs.99/- will be deduct by default on all prepaid mobile numbers. Further, we wish to inform you that once latch to home network internation roaming service will be deactivate automatically.
Further, we understand your discontent on charges levied towards data usage and hereby wish to address your concerns. We observe that you have charged Rs.96.85/- at 04paisa/10KB from 26/10/2014. We studied your account and found that charges are levied as per your usage and no wrong charges found.
In future, we recommend you to keep mobile data off to avoid this kind of charges when there is no usage.
While we understand your view on excess data consumption, here are some possibilities how you may exceed the free data usage .
a. Some applications installed on your phone may as well connect to internet at regular intervals. Typically, anti-virus and security software¿s require to update themselves when you are connected to internet
b. If you are a BlackBerry/iPhone/Smartphone user, your phone may frequently ping to update data. Also, some screens/wallpaper showing weather data may connect to internet and update data
c. Data consumption would also depend on downloads/streaming data(video, chat etc)
Please dial *121*2# (Toll free) to check your balance and validity.
Thank you for choosing airtel.
Best Regards
Khursheed Ahmed Airtel customer support has been notified about the posted complaint. | |||
 14 Comments | |||
Comments
Dear Mr. Ahmed,
This is with reference to your post dated 28 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 28 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Ahmed,
This is with reference to your post dated 28 Oct. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 28 Oct. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I don't know whats going wrong 30june Automatically deducted 150rs from [protected] number and atomically activated so many services like sport service, beauty tips, model menia I dont how but customer care staying that your doing not us come we are not stupid people who interested that type of stuff and trust me atomically thats activated
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Airtel is the worst network.Believe me i have been using airtel for quite some time now. They are just Money hungry. They will deduce all your main balance if you somehow leave your data connection open without even notifying you. And even if you are not using internet on smartphone you will be left with 1 Rs in your main account balance. Never buy airtel sim.
I am using airtel prepaid ([protected])..yesterday all my balance was deducted at that time i dont have sufficient balance of 99..and got a message like it shows in the picture..at present i use it in national roaming but not international roaming...i don't understand why Airtel charge me International roaming rental...plizzz help
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Dear Team,
I am using Airtel prepaid number since 6 years and past 3 years I’m having minimum balance of 100 rupees and using as international Roaming Service as I relocate to dubai just to keep my sim active. I’m regularly getting sms in span of 2 months to recharge as I have not used my sim which I’m recharging every month amount between 30 to 40 rupees.
Past 5 months my balance automatically deducted which I ignored but from last few months my balance deducted regularly. Few days ago 99 rupees was deducted and notified by sms that due to international Roaming Service ?? What’s that which I didn’t receive before and why my balance is deducted regularly.. i have not activated any games or whatever as I’m using Nokia 1035 not a smart phone ..I feel like cheated ??.. please advise and return my auto deducted balance or better to port the sim.
Thank you
I am using Airtel prepaid number since 6 years and past 3 years I’m having minimum balance of 100 rupees and using as international Roaming Service as I relocate to dubai just to keep my sim active. I’m regularly getting sms in span of 2 months to recharge as I have not used my sim which I’m recharging every month amount between 30 to 40 rupees.
Past 5 months my balance automatically deducted which I ignored but from last few months my balance deducted regularly. Few days ago 99 rupees was deducted and notified by sms that due to international Roaming Service ?? What’s that which I didn’t receive before and why my balance is deducted regularly.. i have not activated any games or whatever as I’m using Nokia 1035 not a smart phone ..I feel like cheated ??.. please advise and return my auto deducted balance or better to port the sim.
Thank you
auto deduction from my bal.amount under various schemes without my knowledge
kindly refund the deducted amount
kindly refund the deducted amount
unauthorised auto deduction from my bal.amount under various schemes without my knowledge
kindly resolve and refund the deducted amount
kindly resolve and refund the deducted amount
unauthorised auto deduction from my bal.amount under various schemes without my knowledge
kindly resolve and refund the deducted amount
kindly resolve and refund the deducted amount
unauthorised auto deduction from my bal.amount under various schemes without my knowledge
kindly resolve and refund the deducted amount
ioap
kindly resolve and refund the deducted amount
ioap
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=================================================================
Dear Customer, This is in reference to your email regarding the balance deduction for your airtel mobile number.We have verified our records and found that, Rs.99/- has been deducted on 27/10/2014 and 28/10/2014 for International Roaming monthly rental.International Roaming Service is active by default on your airtel Prepaid number. There is a monthly rental of Rs. 99/- which would be deducted from your balance once you latch on to the roaming network.We would like to inform you that, once the mobile number latch to international Roaming Rs.99/- will be deduct by default on all prepaid mobile numbers. Further, we wish to inform you that once latch to home network internation roaming service will be deactivate automatically.Further, we understand your discontent on charges levied towards data usage and hereby wish to address your concerns. We observe that you have charged Rs.96.85/- at 04paisa/10KB from 26/10/2014. We studied your account and found that charges are levied as per your usage and no wrong charges found.In future, we recommend you to keep mobile data off to avoid this kind of charges when there is no usage.While we understand your view on excess data consumption, here are some possibilities how you may exceed the free data usage .a. Some applications installed on your phone may as well connect to internet at regular intervals. Typically, anti-virus and security software¿s require to update themselves when you are connected to internetb. If you are a BlackBerry/iPhone/Smartphone user, your phone may frequently ping to update data. Also, some screens/wallpaper showing weather data may connect to internet and update datac. Data consumption would also depend on downloads/streaming data(video, chat etc)Please dial *121*2# (Toll free) to check your balance and validity.Thank you for choosing airtel.Best Regards Khursheed Ahmed