[Resolved]  Airtel — Airtel broadband and airtel itself is fraud - airtel is simply looting common indian man

Address:	Bangalore, Karnataka, 560100
Website:	www.airtel.in/broadband-and-fixed-line/broadband/reach-airtel/broadband-customer-support

Hi,

This airtel fraud story starts on july 25 monday. 08:30 in the morning i called airtel customer care around 08:30 in the morning and booked a broadband connection at neeladri road, electronic city phase 1 bangalore.. The lady agent who picked my call promised me that they will come to my house on the same day to provide me internet. I took leave on that day and waited for airtel the entire day. Nothing happened, so evening i decided to call back. Then they picked the call and told they will come next day. Finally some guy from airtel came on wednesday 27 july and took 1000 rs from me as advance, also my id proof and photo. After that same thing, nothing happened. So i called them back on friday 29th july evening and
An agent called pavan kumar (Customer care interaction id:[protected] picked the call and he told me that they dont have feasibility to provide internet in this area.

I was shocked and asked him, whether airtel itself were not aware about there feasibility. Then he started giving me hundreds of excuses. I told him clearly that, i am worried because someone from your end will misuse my documents. Then he promised me to send all the docs and my money before august 25. I asked him to make it fast. But he told it is his company's procedure. Okay, i am ready to wait anyway as the money is mine and i worked so hard to earn it also. I informed him to please courier my docs, photo and my money to my address asap.

As airtel betrayed me with false promises, i took some other broadband connection on 31 july 2011. I informed airtel via email ([protected]@in. Airtel.Com, appellate. [protected]@in. Airtel.Com) to cancel my order on same date. And from very next day i started asking airtel via email for an update on my cancellation request and money, docs refund. And then someone called and asked me to provide my bank statement for neft transfer. I have downloaded my online bank statement and sent the statement to airtel via their online portal, email as well as whatsapp message. After that same story they were asking me to send the scanned copy again after 2 days. Again i sent it. After that no updates from airtel as usual. So i started asking for updates.

Finally airtel came back with an email on august 07 sunday and i got two calls from airtel (Different agents) as well. Both of them told me that they initiated the cancellation process and asked me to wait for 72 hrs. (I informed both of them, whatever the update is please inform me via email as i wont prefer to pick call when i am at office, they told they will update the feedback). And as per the agreed conversation, i waited till august 10, wednesday and nothing happened as expected. So i wrote a mail asking for an update. Someone called again and started telling me same stories. Then i told them that i will wait till friday, 12th august.

Again someone from airtel called me on august 11 morning (Actually two times in the morning different agents called me) and told that they have initiated cheque for me. (I informed both of them as well to please update my feedback that i wont prefer call between 09:00am and 08:00pm as it will affect my job, please do email me). Again coming to the point, i told them that i have written lot of emails (With bank statement) as well as messaged all the requested docs for refund in given whatsapp number as advised by airtel before. Also i informed her that, i had spoken 3-4 times with the customer care executives who called me regarding this.In all the conversations whatever it is whatsapp message or email or over phone, i have clearly mentioned that i need only neft transfer. Because as i am working, i don't have time to make a travel to the bank and change their cheque. So i requested them to please transfer neft of rs 1000 and confirm it in this mail by end of the day today.

And again on same day, august 11 evening an agent called sneha (Interaction id :[protected] called me (Remember, i have informed airtel atleast 4 times that i dont prefer calls between 09:00am and 08:00pm. Still they called me). Back to the story, she told me that they are yet to cancel my broadband request and will take another 3 working days. I wondered about the service level airtel is providing, but she is not at all bothered. She is also telling same stories like all the other agents. None of the airtel appellette agents are not even listening what their customers are requesting. They will just do entirely opposite to what we have advised.

Yesterday evening i had written a mail again to both of that email id's. I have written my concern again.

As i told on august 11, morning two different airtel guys called and told, your refund was initiated over cheque. And i got a message also. When i wrote a mail to airtel guys stating that i want neft only, an agent called sneha called me and told you are yet to cancel the request. Even i dont know what is the status of my cancellation request. If i ask for an update, airtel will call every 3-4 days and will ask me to wait. Same story is getting repeated from the first day. Even we dont prefer call and ask them to update this in the complaint, again they will call and trouble us. It is like for 1, 000 rs they are troubling me like hell. I have to do a follow up on each day for last 2-3 weeks which worth more than 10, 000 rs atleast. I mean they keep me doing rs 10, 000 work for 1, 000 rs.

The most funnier thing is that even airtel guys don't know what is happening. 3 people called me on same day and all three were telling different stories. If this is the case, how do we believe airtel.? How do we find our money to be safe with airtel? I suspect airtel doing this to all their poor (Common man) customers. We work hard to earn a penny, service providers like airtel just sit there and loot our money as well. And when we ask about the status these people will give hundreds of excuses and stories. Pathetic service ever. Even airtel customer care applette manager/head is worst because he himself doesn't know what is happening with his team. If we ask for higher level escalation email id, airtel guys wont provide that as well.

I also wonder what a troublesome service airtel and its customer care guys are providing to their customers. How many times a customer need to repeat the same thing again and again.?? And at the end, these will do just opposite to what we have advised. I deeply regret now, for the moment i have decided to go with airtel broadband. I didn't got the service and now i have to follow up 100 times to get my money back. I suspect whether airtel is purposely doing this to fellow customers for looting their money. This is the pathetic and worst service i have ever got in my entire life. I am 28 years old now and till the date no other service providers troubled me to this extend. Worst ever...

So i request all fellow mates, to think 1000 times before you take a decision on airtel broadband.


-jaison