Airtel — Airtel - Broadband Data Theft

Address:

Bangalore, Karnataka

I have been having problems related to Airtel's monthly data usage. My monthly data usage has considerably increased in a short period without any change in my internet surfing habits. There has been a huge amount of data theft or loss even with the computer and/or the router being switched off. And I've noticed this huge jump in data usage from the month after the Airtel Smartbytes Service was launched. My average monthly data usage was less than 20 GB initially. After airtel launched its smartbytes service, my data limit went dry on the 15th of every month (monthly billing cycle 25th of every month). Whereas, my monthly internet usage remained the same. I later upgrade to a 30 GB plan, which worked fine for about 2 months, post that, the same problem. I then decided to upgrade to an 80 GB plan, which again worked fine for just a month, however, I've started facing the same problem again. And the data limit would go dry just within just 15-20 days. And all this data usage/theft, without my internet surfing habits being changed. I mean, how can I go from a 10GB monthly data usage to 80 GB, with same internet surfing, and still its falling short every month. Apparently, I'm not the only one having these problems and after reading the above comments, I'm convinced that airtel's system is rigged on purpose or whatever. In a way, we're being forced to buy smartbytes and the customer service, as usual, is of no help in this regard. Please bring this matter to light and someone help resolve this. Jagadish Reddy Bangalore