[Resolved]  Airtel — Airtel Broadband Installation Request[protected]

Address:

Gurgaon, Haryana

I had requested for a new Airtel Broadband connection on 11th of September at the official Airtel website & I got a call on 12th of September from a local Airtel agent Alam ([protected]).He asked for my local address & said that he will check & confirm whether the connectivity is possible in my area(Sushant Lok Phase -1, C Block, Haryana).The next day he called me back & told me that the connectivity is feasible & for installation I need to submit an ID Proof & 1000 bucks as a security amount .He sent his colleague Arvind[protected] to my office to collect the documents as well as the security amount.Arvind assured me that the document will be processed the same day itself &amp ; the engineer will complete the installation by Saturday i.e 13th of September.I got a message from Airtel the very next day which was like this "We have received your documents.Your installation request 27066459 is being processed & it will take approx. 3 working days".As the engineer never turned up on 13th &14th of September, I called up Arvind 3-4 times on 15th of September who didn't pick up my call & when I dropped a stern message he replied back telling me talk to his senior Alam ([protected]) .When I called Alam he told me there is a connectivity issue & it will take a couple of days more.I have been calling him today since morning & he is not picking up my call. I don't have any official communication from Airtel on this & I have been trying to reach customer care . I have already submitted 1000 rupees by cash as a security amount . Is this the way a renowned brand like Airtel treat its customer?? This has disappointed me more because I already own 2 Airtel mobile connections & I am already an existing customer. I really feel let down & angry for this kind of treatment meted out by Airtel. Shivam Sinha Email:[protected]@gmail.com