Airtel — Airtel Broadband Speed not proper

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have taken this connection two months ago...from first day the problem will arise that even you tube videos doesnot play properly. My connection plan is of 1299 plan and in this upto 15 GB the speed is 4mbps, when comming its same but after some time the buffring will start and no page will be open. sometime this happen when i do transaction my transtion is cancel and money will be deducted...who will be responsible of this . if this happen continious i will cut my connection and raise a coplain again in above department if required because many times my money will be deducted and i face a lot of problem .