[Resolved]  Airtel — Airtel cheating the customer?

Address:

Thane, Maharashtra

My mobile number is [protected]. On 07.09.2014, I had done an on-line 2G data pack recharge for Rs.98/- valid for 20 days. By this, I was supposed to use up 500 MB data. An SMS from AM-NTAROT was received on my mobile subsequently on the same day in confirmation accordingly. However, much to my shock, when I used the internet today (20.09.2014) the charges were deducted from my main account, while my 2G data pack recharge was supposed to be valid till 26.09.2014! And I am yet to use up 300 plus GB out of 500 GB. My calling the Customer Service or contacting the Airtel Gallery in Dombivli was of no help. What else would I call this, if not cheating? Would Airtel give some explanation and make good my loss in this regard?