[Resolved]  Airtel — AirTel cheating their broadband customers by stealing the data

Address:

Bangalore, Karnataka, 560023

I have AirTel broadband from past 10 years and I have never see this problem where in which the data consumption automatically reduces even when I am not at all using the broadband. I am seeing this strange behavior from last 5 months where in which when I check the data remaining on my broad band, using just a mobile phone as single client, within no time the data starts coming down. I first lodged a complaint with customer care at 121, but very sad to say that, the person from other end not able to provide any sort of help as why is this happening. I got suspicious about this and for next billing cycle, I didnt connect to broadband at all but kept the modem ON all the times. Using my mobile data, i started monitoring the data balance on my broadband and to my surprise the data was automatically coming down in GBs in hour. I have a 60 GB data plan and this becomes 0 within 4 days even when no device is connected. I have also changed the password on my modem/router before i started my experiment. I called customer care again and informed them about this behavior but after a long discussion the representative told me if I am not happy with the service I can discontinue. This is very rude. I will definitely discontinue your service but I want you to pay me back my last 5 months bills back and also a penalty for cheating me by stealing my data even when I am not using it. AirTel is cheating the customers big time and think they can do whatever they wish. They think they can cheat people and no one will come to know this. Thanks to technology, AirTel will be blacklisted with all the evidences. This is such a bad company that does not have capable technical people who can address the issues, rather they are good in cheating their customers. Please pay me back my last 5 months bills on my broadband and also answer to my question on who is stealing my data? I am sure it is your trick to make me fool by saying i need to take more data package. Because I have turned down every call that came to me from customer care stating I have exhausting my data very soon and they have offer me next data plan for additional cost. Because I am not ready to accept their offer, they are cheating this way. I need an explanation from AirTel on this on priority and pay me back before I go to media and make sure all people across the country come forward and show all your cheating cases.