[Resolved] Airtel — AirTel cheating their broadband customers by stealing the data | |||
I have AirTel broadband from past 10 years and I have never see this problem where in which the data consumption automatically reduces even when I am not at all using the broadband. I am seeing this strange behavior from last 5 months where in which when I check the data remaining on my broad band, using just a mobile phone as single client, within no time the data starts coming down. I first lodged a complaint with customer care at 121, but very sad to say that, the person from other end not able to provide any sort of help as why is this happening. I got suspicious about this and for next billing cycle, I didnt connect to broadband at all but kept the modem ON all the times. Using my mobile data, i started monitoring the data balance on my broadband and to my surprise the data was automatically coming down in GBs in hour. I have a 60 GB data plan and this becomes 0 within 4 days even when no device is connected. I have also changed the password on my modem/router before i started my experiment. I called customer care again and informed them about this behavior but after a long discussion the representative told me if I am not happy with the service I can discontinue. This is very rude. I will definitely discontinue your service but I want you to pay me back my last 5 months bills back and also a penalty for cheating me by stealing my data even when I am not using it. AirTel is cheating the customers big time and think they can do whatever they wish. They think they can cheat people and no one will come to know this. Thanks to technology, AirTel will be blacklisted with all the evidences. This is such a bad company that does not have capable technical people who can address the issues, rather they are good in cheating their customers. Please pay me back my last 5 months bills on my broadband and also answer to my question on who is stealing my data? I am sure it is your trick to make me fool by saying i need to take more data package. Because I have turned down every call that came to me from customer care stating I have exhausting my data very soon and they have offer me next data plan for additional cost. Because I am not ready to accept their offer, they are cheating this way. I need an explanation from AirTel on this on priority and pay me back before I go to media and make sure all people across the country come forward and show all your cheating cases. Was this information helpful? | |||
Jan 14, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Dec 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 December 2016 We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
3 Comments | |||
Comments
Mr Anil, the issue is still not solved as either the technical team or your back end team not able to solve this. Please don't quote false statements such as resolution...I am not paying the bill for sure and put a notice to Airtel to pay back my last 5 payments . Since you have failed to solve this problem, I have decided to show how Airtel data meter tempers the data even when there is zero devices connected to the broad band, through media. Sorry to say this but all people should know how cheating happens with Airtel and this might be a lesson to all those ISPs who temper their data usage meters and fool customers.
Reply
And today, from no where my data balance is showing up as 100GB even though my new billing cycle starts only on 26th. My data was shown exhausted on Dec 5th itself for the cycle, Nov 26th to Dec 25th. I had raised the complaint on 7th Dec here. And several calls with the backed teams till last Saturday on this issue. But today, amidst current billing cycle, I see a 100GB data though my plan is only for 60GB. This clearly shows the Airtel data meter is completely tempered. Please check the attached screenshot.
This is not resolved yet. Please dont close it as resolved. Please call me and tell me on two things. 1) what measures have you taken to give the right status on data usage 2) when are you returning my 5 months bill amount which I have paid when the data usage was tempered
I have stopped paying my current outstanding for two months as there is a credit with you already. Please call and resolve this me or drop me an email for the purpose of record. You have not done both.
I have stopped paying my current outstanding for two months as there is a credit with you already. Please call and resolve this me or drop me an email for the purpose of record. You have not done both.
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