Airtel — Airtel D2H __ has not processed refund request even in 18 months

Address:

Kolkata, West Bengal

Hi Team, I have purchased new Airtel DTH Connection by paying 2650 /- with new set top box along with 12 months free subscription via online on 6th February, 2013.But later prior to installation, I found that there was misleading and false information from your side, and I requested a full refund of Rs-2650/- and the executive and his supervisor has logged in refund request on behalf of me on 8 th Feb. I called repeatedly to customer care Executive and they informed me that my refund request has already been processed from their end on 10th February, 2013 itself Then after few months of struggle and harassment I finally able to reach them they ensured that it will be refunded and asked for few more information. But still they made fake commitments. I escalated to their Nodal officer with no use. Few more story of refund check are being arranged, was told to me.. I waited in vain for nearly a year. Until I ran out of fuel to fight against the humiliation from a reputed MNC. I left the hope of receiving my hard earned money back 3rd December, 2013. However I came to the forum after hearing that you fight for common people against injustice. Today is 25 th August, 2014 . More than 18 months have been passed still have not received a single penny. Looking forward for your help. Attaching the few of the mails of my struggle and humiliation. Thanks and Regards, Jit Karan System Engineer TATA Consultancy Services Mobile :[protected] Email :[protected]@outlook.com