[Resolved]  Airtel — Airtel data card with lowest speed and highest generated bills

Address:West Godavari, Andhra Pradesh

Hi Sir
I recently purchased airtel data card for net purpose in chennai data card No:[protected]. The airtel people
who sold me promised me that i would get
a speed of 3.1 mbps and more all over the state and outside and u can
use it any where in Andhra so i used it
in chennai it was good after comming
to andhra the situation changed the speed become minimum to worse nearly 10 kb to 0.65 kb
highest it would take 15 minutes
to open my gmail . so i asked them they said it is in roaming.They are not at
all interested in giving answers for data card. And for 1 st month i
got Rs 540 bill i paid it and
for 2nd month i got Rs 830 bill with a speed of 0.65 kbps highest so i
called to them they said bill has been generated we cant do anything
what is happening with them and i
stopped using it.it also got disconnected and
for my surprise i got bill for the next month and it was mind blowing it is Rs 2367.32 on 12 april 2014.I don’t know with what
speed they are caliculating the bill
amount I guess they are multiplying the
amount for everymonth .And I called the coustmer service and asked about it
they said bill is generated.What the hell is happening with them I don’t understand
1st they promised the
speed which was not there and secondly
sending bills for not using the data card with greatest speeds. I asked them
that it was disconnected last month they
are saying bill was generated .how they are generating bills without using data
card and with that speed to download a 10 mb file it would take a decade to get
it done . I don’t know why they are sending bills after disconnection and
coustmer service people wont even care for coustmer or his service they simply
say bill is generated.

So kindly resolve my issue immediately if not they will send
regenerated bills for the next 10 years I guess.

Thanking you sir
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Sudheera,

This is with reference to your post dated 15 April 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Sudheera,

This is with reference to your post dated 15 April 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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