[Resolved] Airtel — Airtel data card with lowest speed and highest generated bills | |||
Hi Sir I recently purchased airtel data card for net purpose in chennai data card No:[protected]. The airtel people who sold me promised me that i would get a speed of 3.1 mbps and more all over the state and outside and u can use it any where in Andhra so i used it in chennai it was good after comming to andhra the situation changed the speed become minimum to worse nearly 10 kb to 0.65 kb highest it would take 15 minutes to open my gmail . so i asked them they said it is in roaming.They are not at all interested in giving answers for data card. And for 1 st month i got Rs 540 bill i paid it and for 2nd month i got Rs 830 bill with a speed of 0.65 kbps highest so i called to them they said bill has been generated we cant do anything what is happening with them and i stopped using it.it also got disconnected and for my surprise i got bill for the next month and it was mind blowing it is Rs 2367.32 on 12 april 2014.I don’t know with what speed they are caliculating the bill amount I guess they are multiplying the amount for everymonth .And I called the coustmer service and asked about it they said bill is generated.What the hell is happening with them I don’t understand 1st they promised the speed which was not there and secondly sending bills for not using the data card with greatest speeds. I asked them that it was disconnected last month they are saying bill was generated .how they are generating bills without using data card and with that speed to download a 10 mb file it would take a decade to get it done . I don’t know why they are sending bills after disconnection and coustmer service people wont even care for coustmer or his service they simply say bill is generated. So kindly resolve my issue immediately if not they will send regenerated bills for the next 10 years I guess. Thanking you sir Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Sudheera,
This is with reference to your post dated 15 April 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 15 April 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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This is with reference to your post dated 15 April 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33