[Resolved] Airtel — Airtel Digital Tv Lack of service

Rajnish Kaushik

from Mumbai, Maharashtra

Address:

400701

My costumer id is [protected]. Firstly, I game a complaint about my set top box not working and asked for a replacement, the service person came in 5 days and took Rs.450 instead or Rs.350. After that I clearly mentioned that there is error code 1 showing on my Set top box. Then the customer service person said that please recharge with Rs.200 or above then it will start even though I stated that there is error code 1. Then after recharge it still didn't start. It's been over 2 weeks and I am complaining daily they say service person will come tomorrow every next day and still no service person have arrived. I now demand that I should me refunded the amount I have lost due to the Set top box problem and also the Rs.100 extra which your service person took. It's been a mental harassment for me. I am not able to see tv for a while now.

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Sep 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2016

Airtel Customer Care's response Dear Mr. Kaushik,

This is with reference to your post dated 18 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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