[Resolved] Airtel — Airtel dth vijay tv/ktv error | |||||
For the past five days, two Tamil channels were not working in my home. To get assistance, I was trying to reach 121. After trying countless number of times, got connected at the 24th time with the executive. I explained my issue and the guy coolly responded that there seems to be an issue with the system and that he won't be able to retrieve my information. Needless to say, he hung the phone too! I then tried searching forums if some other people also face the issue. At last I found out myself that some Signal B001 error code and hence, I was offered a solution of trying out to call the technician to re-align the dish. I have to shell out 150 bucks too! Beware guys.. I am sure, this is an issue from Airtel side. Not sure why the customers have to shell out extra bucks. Was this information helpful? | |||||
Nov 1, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 01, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
I did have the issue once and it got resolved and is a problem again. Not sure what to do next.
K TV, Vijay TV, Gemini TV not functioning for the past one month and later I came to know that problem will be solved only after paying Rs.150/- to Customer service for which no problem at our end.
So I am thinking to change over to other service provider after my present subscription expired.
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So I am thinking to change over to other service provider after my present subscription expired.
ID : [protected]
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I am facing the same issue, KTv and Vijay Tv was not working for past 1 week. When I contacted Airtel customer care earlier, they said they will send technician to look into this and I have to pay rs.150/- for this.
After googling I came to know this issue is already reported and everyone is facing this issue and the issue is with Airtel. So contacted Airtel customer care again and told them I am not only facing this issue. They said yes this issue is due to some broadcast signal change in KTv and Vijay Tv network.
If there is no issue on our side why we need to pay rs.150/- for the technician. Rather than fixing from the Airtel side. So it means every customer of airtel has to pay rs.150/- to view KTv and Vijay Tv again.
This is a poor service from Airtel.
What will be the technician is going to do going to every home and adjusting the signal? So If I have 50 channels and every channel network changes their network signal every month do I have to pay rs.150/- every time?
Is this is the only solution? Is the channel cannot be adjusted from Airtel side itself?
But, yeah! This should have been handled from Airtel side itself, rather than visiting customer's home