[Resolved]  Airtel — Airtel fabricated bill

Address:	Bangalore, Karnataka, 560077
Website:	www.airtel.in

Hi,
I traveled to Germany in April and once I reached Germany I enabled International roaming using Airtel website "Rs149 IR Activation Plan 30 D" to make an emergency call to India.

even after enabling this service I could not be able to make outgoing calls.

When I reached india I got shocked by seeing the mobile bill of Rs. 4, 01, 314.02.Bill shows the data usage at one time 14/APR/2016 19:39:[protected] bytes ( 477 MB) worth Rs.

342006.

The usage was unknown for me. During this usage I did not get any warning messsages from Airtel.


But when I checked the SMS I could see that on 15th April

Alerts sent on[protected] as The Following IR SMS has been sent to the customer no:-[protected] and message is -- Usage alert: As per the last update, approx. international roaming usage on

your airtel mobile [protected] is Rs 24316. Usage Breakup: Voice-Rs. 2070, Data-Rs. 22246. To continue enjoying services, SMS YES to [protected].

Alerts sent on[protected] as "Dear Sir/Madam, I'm usha from Airtel, have noticed there has been a high data usage on # [protected] for 31MB with value of Rs22246(approx excluding surcharge

and taxes) @Germany. Hence, as a precautionary measure, the IR GPRS service has been blocked. Kindly confirm if GPRS to be activated.

My Credit limit is only Rs. 14000. Airtel continued service even with out getting my confirmation (once data usage reached Rs. 22246)"YES" SMS. Airtel is not ready to take this as complaint via their toll free number. and I send mail to Airtel They are not ready to accept these. Now Airtel started sending people to my house. I am very scared.

I did not get the service (making outgoing calls), I receive the bill for the one I did not want to use.

Please help me to solve this issue.

Regards,
Arun.