[Resolved]  Airtel — Airtel hello tunes- Creating troubles

Address:

Aurangabad, Maharashtra

Dear Sir, / Mam, First of all let me tell you your hello tunes are really good. Having Said that i want to bring into ur notice that my mother age 59, uses Airtel prepaid card mobile no: [protected]. (DND is active) On 10 Sept 2014, while she was in Hyderabad, she received a SMS saying "Thanks for downloading Muskurane as your hello tune you have been charged 15 Rs for 90 day". which for obvious reasons she has not asked for. we took it lightly. Then on 10th Oct 2014 one more SMS came for AZ-CVHTUN saying, "your hello tune subscription has renewed 6 Rs for 5 days. then today again we received "your hello tune subscription has renewed 36 Rs for 30 days". on top of it you have also deducted some amount towards advance talk time (which we never asked for). Because of all this today her balance is 0.01 Rs. Please justify this events. I tried calling 121 to talk to your customer care executive but they are not responding so unfortunately i have to write this mail to you. I have all the SMS's saved in my mothers phone. Kindly explain what is happening?