[Resolved] Airtel — Airtel is not closing my account and every time they are taking fresh request for closing my account | |||
Hi, I am Raghavendranath Garlapati having an airtel sim card with [protected] number. On 22 Oct 2014, I travelled to US for a long term. On 25-OCt 2014, I raised a request to Airtel for closing/cancelling my account. They told me thru mail that it will take 11 days to cancel my account. I thought it would be closed by 5th Nov 2014. Till 5th nov 2014, I havent received any mail from airtel customer care. So I dropped a mail again to Airtel for knowing the status. But to my surprise, they told me that they contacted me and based on my suggestion they cancelled the request. I never told them to cancel the request. Again they started taking fresh cancellation request. Like this it 3-4 times. When ever I tried to know the status. They are taking fresh cancellation request. They are making fun out of me. Looks like my account is still not closed by AIRTEL. I cleared all the bills upto Nov 10 2014 and I clearly told to Airtel customer care that I am not going to pay any amount after that that. Please help me out on how to handle my situation. I am currently at USA. Was this information helpful? | |||
Oct 2, 2016 Complaint marked as Resolved I paid money for 2 months even though I am in usa. very bad exp Airtel customer support has been notified about the posted complaint. Verified Support Oct 09, 2016 Airtel Customer Care's response Dear Customer, We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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