[Resolved]  Airtel — Airtel landline connection and the internet is not working from last 14 days

Address:411027

Dear sir/madam,

Our airtel landline connection and the internet is not working from
Last 14 days and registered complaints against this but no resolution
Yet. I contacted customer care almost every day and they are saying it
Will up and running in a day's time. And whenever i call, i am not
Getting a proper response from your customer representative and they
Talk very disrespectfully. So, i am very much disappointed with your
Ervice. If this will continue for more couple of days then you will
Be forcing us to search for an alternative.

Below are my complaints no.

Complaint date[protected]
Thank you for contacting us. The ref. No. For your airtel fixed
Line/broadband [protected] is 70116680. No extra amount to be paid to
Engineer unless advised by customer care. For checking service request
Status sms srfl to 121 from your registered airtel number and
[protected] from registered non-airtel number (Charges applied basis
Operator)
=
Complaint date[protected]
To get service request status of your airtel fixed line connection sms
Srfl to 121 from your registered airtel number and [protected] from
Registered non-airtel number.
=
Complaint date[protected]
Thank you for contacting us. The ref. No. For your airtel fixed
Line/broadband [protected] is 70453754. No extra amount to be paid to
Engineer unless advised by customer care. For checking service request
Status sms srfl to 121 from your registered airtel number and
[protected] from registered non-airtel number (Charges applied basis
Operator)

Request you to resolve this issue asap.
From-
Bachharaj shriram sharma
Sai platinum, flat no f-302,
Near rajveer palace, pimple saudagar,
Pune - 411027
Mo:- [protected]
Email id:- [protected]@gmail.com
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Jul 24, 2016
Complaint marked as Resolved 
Dear sir/madam, Complaint Reminder Our airtel landline connection and the internet is not working from Last 16 days and registered complaints against this but no resolution Yet. I contacted customer care almost every day and they are saying it Will up and running in a day's time. And whenever i call, i am not Getting a proper response from your customer representative and they Talk very disrespectfully. So, i am very much disappointed with your Ervice. If this will continue for more couple of days then you will Be forcing us to search for an alternative. Below are my complaints no. Complaint date - 11-07-2016 Thank you for contacting us. The ref. No. For your airtel fixed Line/broadband 02046910799 is 70116680. No extra amount to be paid to Engineer unless advised by customer care. For checking service request Status sms srfl to 121 from your registered airtel number and 9650096500 from registered non-airtel number (Charges applied basis Operator) = Complaint date - 12-07-2016 To get service request status of your airtel fixed line connection sms Srfl to 121 from your registered airtel number and 9650096500 from Registered non-airtel number. = Complaint date - 19-07-2016 Thank you for contacting us. The ref. No. For your airtel fixed Line/broadband 02046910799 is 70453754. No extra amount to be paid to Engineer unless advised by customer care. For checking service request Status sms srfl to 121 from your registered airtel number and 9650096500 from registered non-airtel number (Charges applied basis Operator) Request you to resolve this issue asap. From- Bachharaj shriram sharma Sai platinum, flat no f-302, Near rajveer palace, pimple saudagar, Pune - 411027 Mo:- 07709898999 Email id:- [email protected]
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2016
Airtel Customer Care's response
Dear Mr. Sharma,

This is with reference to your post dated 22 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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