[Resolved] Airtel — Airtel plan change

abhijeettyagi

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

This is regarding change of broadband plan on my landline number[protected] from INR 1249 to INR 999 plan. I called Airtel helpline twice to change my plan. 1) 11th May - First time I was told that it will be done and I will get an email and sms confirmation. 2) 12th May - I called up the next day to check on the change of plan and I was told that it hadn't been done. I asked the support person to please change my plan and I was assured that it will be done and I will get an email and sms confirmation. I was also promised that the support person will call me the next day to confirm whether I have received the confirmation mail and sms.

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Complaint marked as Resolved

Airtel nodal appellate office called me and confirmed me that my plan has been changed and they also confirmed to me in writing the same. The email was sent by [email protected] address.

Airtel customer support has been notified about the posted complaint.

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Comments

abhijeettyagi

from Bengaluru, Karnataka

After posting my complaint in this forum, Airtel sprung into action and has resolved the issue.

Thanks for your help.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Tyagi,

This is with reference to your post dated 18 May 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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