[Resolved]  Airtel — Airtel plan issue

Address:Chennai, Tamil Nadu, 600043

Dear Sir,
I am Uthraraj.R Chennai Telecaller (agent) convinced me to change my connectivity from Aircel to Airtel, stating that Airtel will provide unlimited Data MNP with 1.5GB 4g after 2G Unlimited, Because of that commitment by Telecaller from Airtel, i got covinced and changed my connectivity to Airtel, But after changing the network from aircel to Airtel whatever commited by telecaller has become wrong commitment, now while calling the customer care to sort this issue they are saying that it is not unlimited and after using(1.5GB 4g) network they will charge.Kindly need attention on this, I need a plan as per the commitment given by telecaller, otherwise kindly cancell the connectivity, i no need .
Was this information helpful?
No (0)
Yes (0)
Aug 10, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2016
Airtel Customer Care's response
Dear Raj,

This is with reference to your post dated 17 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 20, 2016
Airtel Customer Care's response
Dear Raj,

This is with reference to your post dated 17 June 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54483
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information